Good customer service means Watkins customers become customers for life — be sure to provide follow-up service.
Develop a system to track your customer orders. Whether on computer or index cards, you'll want to have a record of what each customer ordered and when they ordered it.
Ask each customer how they would like to be served. "Would you like to be notified about monthly specials? By phone, email, or by mail?" Note the customer's choice on their file and be prompt with follow-up. They need to know they can rely on your professional and reliable service. You can use the customer care card found online when holding a Living Naturally Event or have with a draw box at your public event.
Introduce current customers to new products. Once your customer is using products, they will appreciate the quality and value and be open to ordering products you suggest.
Ask for referrals.
Ask satisfied customers, "Who else do you know who would appreciate the quality and value of Watkins products?" If someone is not currently interested in purchasing from you, ask who they know that might be interested.
Provide Service.
To provide good service, you have to keep track. Develop a system on your computer or in a card file box. Make an entry for each customer noting any personal events that you want to remind yourself of the next time you call — relationship building and knowing your customer is key to providing excellent customer service and to building a loyal customer base. Make sure you also identify what they purchased, when the purchase was made, and when they would like to be contacted again.
http://www.watkinsonline.com/ddemell
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